Extensions - Screen

Extensions represents the SIP Extensions which connected to our Account.

They can be added manually (one by one) or imported from a CSV excel file.

• Main Table :

In this table all of the Extensions that are manageable by the current Account user will be listed

1. Table Columns: 

• Date when the Extension were created
• Date when the Extension was last edited
• if it’s enabled or not
• Extension's Environment
• Extension's Name
• Extension's username
• Extension's User - The user that associated to the Extension (note that every time we are creating an extension the system will automatically create a user with an access to the Portal)
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2. List Actions 

• On the top-right corner the “+New” icon is used to create new Environments.
• "Import" for Bulk Uploading Did numbers , you can use the following CSV file Template: Extension Upload Template
• The "Book" icon link to documentation
• The "Refresh" icon will reload the table

3.Edit Actions 

• Clicking on the pencil (black) icon ->>> will open the editing page for this entry.
• Clicking on the duplicate (green) icon ->>> will open a new similar entry and a pop-up window to change fields.
• Clicking the bars (yellow) icon ->>> will open the log for the item.
• Clicking on the bin (red) icon ->>> will delete the entry.

The last icon will turn green when the SIP/WEBRTC phone is active and connected.

New / Edit  Extension :

Clicking on the “+New” button will refer you to the page where you can create a new Extension. Depending on your voipappz version, you will se one of the below screens.

V1:

V2:

V3:

Fields:

These are the fields need to filled on order to Create DID

Note that most fields are pre-configured and should not be changed. 

1. A universally unique identifier (UUID) of the Extension
2. Webrtc Address  - Unique WebRTC Address of the Extension
3. Cloud Softphone (iOS and Android) QR-code address - Unique QR-Code for Fast Access to the and quick configuration of your device
   * (V2 only) Click to Call (C2C) address - used for embedded C2C implementation.
4. Portal IP Address-  SIP username and  Register domain 
5. Enabled - Enabled if checked
6. Name – the name of the Extension
   * (V2,3 only) Email - user's email. User will receive an email with credentials once the extension is created
7. Username - SIP user name (Extension Number)
8. Password - SIP Password (registration password for WEBRTC, VOIP, Physical and Softphone)
9. Environment - Extension's Environment. (V2,3 only - you only need to select an environment. All fields will be automatically created with the next available extension number including a user. you may edit the fields filled automatically later) 
10. Follow me - no answer - Bridge to Resource  after  Call Timeout 
11. Follow me - busy - ridge to Resource  after Dial Busy 
12. Call Forward - Immediate Forward the Call 
13. Profile  - General Settings of the Extension
    1. Caller Id Number - Choose Caller ID Number for the Extension
    2. * (V2,3 only) MAC Address - if you have a physical IP connected phone, enter its MAC address here.
    3. * (V2,3 only) Provision Model - The model of the above phone
       * (V2,3 only) a provision file for the extension will be automatically created. If your organization has set up a provisioning server, the file will be placed on it and your phone automatically provisioned
14. Meta:
15. Notes:

Note that in V3 selecting the environment will automatically fill the fields with the next available extension. You may still edit manually those fields.