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Call Routing & IVR
Call Routing & IVR
Design call flows with IVR menus, queues, conditions, and announcements.
IVR (Interactive Voice Response)
Configuring Keypad Options (DTMF Routing)
Creating an IVR Menu
IVR Screen Walkthrough
What is an IVR?
Queues & Call Distribution
Creating a Queue
Queue Screen Walkthrough
What is a Queue?
Skills
Call Conditions & Segments
What are Segments?
Time-Based Routing (Business Hours)
Call Conditions Screen Walkthrough
What is a Call Condition?
Announcements
Announcements Screen Walkthrough
What is an Announcement?
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