Queue Screen Walkthrough

Overview

The Queues screen displays all call distribution queues in your environment.

How to Access

From the sidebar, click Queues.

Screen Layout

• Data Table — Lists queues with name, strategy, agent count, and status
• + Create Button — Create a new queue
• Row Actions — Edit, manage agents, delete

Fields Reference

Field	Description	Required
Name	Queue display name	Yes
Strategy	Call distribution method	Yes
MOH Sound	Music on hold audio	No
Max Wait Time	Maximum seconds in queue	No
Timeout Action	What happens when max wait exceeded	No

Related Articles

• Creating a Queue
• Agents & Member Management