Call Conditions Screen Walkthrough

Overview

The Call Conditions screen lets you create and manage conditional routing rules.

How to Access

From the sidebar, click Call Conditions.

Screen Layout

• Data Table — Lists call conditions with name and description
• + Create Button — Create a new call condition
• Row Actions — Edit routing resources, delete

Fields Reference

Field	Description	Required
Name	Call condition display name	Yes
Routing Resources	Ordered list of condition+destination pairs	Yes (at least 1)
Fallback	Destination when no conditions match	Recommended

Related Articles

• Time-Based Routing
• Caller ID Matching
• What are Segments?