What are Segments?

Overview

A Segment is a reusable list of phone numbers that can be used in Call Conditions for caller ID matching. Instead of adding individual numbers to each condition, you create a segment once and reference it in multiple conditions.

Use Cases

• VIP List — A segment of high-priority callers routed to a premium queue
• Block List — Numbers to route to an announcement or reject
• Internal Numbers — Company numbers that bypass the IVR

How to Create

1. Navigate to Call Conditions
2. Look for the Segments management option
3. Click + Create Segment
4. Enter a name and add phone numbers
5. Save the segment

Using Segments in Call Conditions

When creating a Call Condition routing resource, choose Caller ID as the condition type and select a segment from the dropdown. The condition will match any caller whose number is in that segment.

Matching Options

Operator	Description
IS	Caller ID exactly matches a number in the segment
IN	Caller ID is in the segment list
NOT_IN	Caller ID is NOT in the segment list
PREFIX	Caller ID starts with a number in the segment

Related Articles

• What is a Call Condition?
• Caller ID Matching