Creating a Queue

Overview

Create a queue to distribute incoming calls to your team.

Step-by-Step Guide

1. Navigate to Queues in the sidebar
2. Click + Create
3. Enter a Name (e.g., "Sales Queue")
4. Select a Strategy (round-robin, ring-all, etc.)
5. Configure Music on Hold
6. Set Timeout and fallback routing
7. Click Save
8. Add Agents to the queue (extensions that will receive calls)

Distribution Strategies

Strategy	Description
Ring All	Ring all available agents simultaneously
Round Robin	Distribute calls evenly in rotation
Longest Idle	Route to the agent who's been idle the longest
Top Down	Always try agents in a fixed order
Random	Route to a random available agent

Related Articles

• Agents & Member Management
• Queue Bridge — Route to Call Queue