Time-Based Routing (Business Hours)

Overview

Time-based routing lets you send calls to different destinations depending on the time of day and day of week. This is the most common use of Call Conditions.

Step-by-Step Guide

1. Create a Call Condition
2. Add a routing resource with a Time condition:
   • Days: Monday - Friday
   • Start: 09:00
   • End: 17:00
   • Destination: Main IVR
3. Set the Fallback to an after-hours announcement
4. Assign this Call Condition as the bridge on your DID

Example Configuration

Priority	Condition	Destination
1	Mon-Fri 09:00-17:00	Main IVR
2	Sat 10:00-14:00	Weekend Queue
Fallback	(no match)	After-Hours Announcement

Related Articles

• What is a Call Condition?
• Caller ID Matching
• Configure Business Hours Routing (How-To)