Creating an IVR Menu

Overview

Create a new IVR menu to provide callers with a self-service voice menu.

Step-by-Step Guide

1. Navigate to IVR in the sidebar
2. Click + Create
3. Enter a Name (e.g., "Main Menu")
4. Configure the Greeting — select an announcement or TTS message
5. Set up Keypad Options:
   • Key 1 → Sales Queue
   • Key 2 → Support Queue
   • Key 3 → Billing Extension
   • Key 0 → Operator
6. Configure Timeout — what happens if no key is pressed
7. Configure Invalid Input — what happens on wrong key press
8. Click Save

Tips

• Keep menus short — 3-4 options maximum for best caller experience
• Always include a "Press 0 for Operator" option as fallback
• Use a short greeting on repeat to avoid frustrating callers who called back
• Test your IVR by calling the DID after setup

Related Articles

• Configuring Keypad Options (DTMF Routing)
• IVR Bridge — Route to Voice Menu