Configure IVR - Flow

This Voipappz System function, allow callers to route their incoming call themselves to specific department/extension/service by responding to IVR prompts.

Note IVR is an acronym for Integrated Voice Response.

Pre Requirements: To check the IVR configuration, you will need to create a DID (usually your cell phone) that will be directed to the IVR main menu. 

Steps:

1. Plan the menu and the key press for each unit. Assign an extension to the unit. 
2. Prepare written announcement(s) that reflect the unit and assigned keys from above.
3. Create and Upload a new Announcement(s) from step 2. Recording new voice announcements is done outside of the Voipappz System.
4. Upload the mp3 recordings from the Voipappz Admin ->>> Announcements.
5. Make sure you created All The Extension/Extension Group you have selected in 1. 
6. Create An IVR ->>>> link

Example Scensio: 

Let's Create an IVR menu for the following schema:

1. Check for Valid Call Records We will use 4 X mp3 recordings: A01.mp3 will be our initial menu for all incoming calls. Additionally, 3 X mp.3 recordings for each sub-menu.
2. For each organizational unit (Sales, Tech Support, etc.), and the Operator, an extension (or a group of extensions), needs to be defined. i.e. Sales: 1000-1009, Tech support: 1020-1029, etc. Note that the assignment of extensions should not be continuous so you have room to grow.
3. Create An IVR ->>>> link (the created IVR will be similar to the one below).
4. Test the IVR announcements and transfer by calling and pressing the menu keys. Also check non-press and unassigned number press.