Configure Business Hours Routing

Overview

Set up routing so calls go to your IVR during business hours and an after-hours announcement at other times.

Step-by-Step Guide

Step 1: Create the After-Hours Announcement

1. Navigate to Announcements
2. Create an announcement: "Thank you for calling. Our office is currently closed. Please call back Monday through Friday, 9 AM to 5 PM."

Step 2: Create Your IVR (Business Hours Menu)

1. Navigate to IVR
2. Create an IVR with your business hours menu options

Step 3: Create the Call Condition

1. Navigate to Call Conditions
2. Click + Create
3. Name it "Business Hours"
4. Add a routing resource:
   • Condition: Time — Mon-Fri 09:00-17:00
   • Destination: Your IVR
5. Set fallback: After-Hours Announcement
6. Save

Step 4: Assign to DID

1. Navigate to DIDs
2. Edit your DID
3. Set bridge type to Call Condition
4. Select "Business Hours"
5. Save

Result

• Mon-Fri 9am-5pm: Callers hear the IVR menu
• All other times: Callers hear the after-hours message

Related Articles

• What is a Call Condition?
• Time-Based Routing
• Creating an IVR Menu