Bot Bridge — Route to AI Voice Agent

Overview

The Bot bridge routes incoming calls to an AI-powered voice agent. The bot handles the conversation autonomously using the flow you've designed in the Flow Builder.

When to Use

• Automated customer service (FAQs, account inquiries)
• Appointment scheduling
• Lead qualification
• After-hours support with AI

Configuration

Field	Description
Bot	Select an existing bot from the dropdown

Note: The bot must already exist and be configured in the Bots screen.

Example

DID [phone] → Bot bridge → "Support Bot" (handles common questions, escalates to agent when needed)

Related Articles

• Bridge Types Overview
• What is a Bot?
• Bots Screen Walkthrough