Call Condition Bridge — Time/Caller-Based Routing

Overview

The Call Condition bridge evaluates routing rules (time of day, caller ID, destination) and routes the call to different destinations based on matching criteria. This is how you implement business hours routing.

When to Use

• Business hours vs. after-hours routing
• VIP caller routing (specific callers go to priority queue)
• Geographic routing based on caller's number
• Any conditional routing logic

Configuration

Field	Description
Call Condition	Select an existing call condition or create a new one inline

Example

DID [phone] → Call Condition bridge → "Business Hours"

• Mon-Fri 9am-5pm → IVR Main Menu
• All other times → Announcement "We're closed"

Related Articles

• Bridge Types Overview
• What is a Call Condition?
• Time-Based Routing
• Caller ID Matching