Queue Bridge — Route to Call Queue

Overview

The Queue bridge routes incoming calls to a call distribution queue. Callers wait in line and are connected to available agents based on the queue's distribution strategy.

When to Use

• Call centers and support teams
• Any scenario where calls need to be distributed across multiple agents

Configuration

Field	Description
Queue	Select an existing queue from the dropdown

Note: The queue must already exist. Create it in the Queues screen first.

Example

DID [phone] → Queue bridge → "Sales Queue" (agents 101, 102, 103)

Related Articles

• Bridge Types Overview
• What is a Queue?
• Creating a Queue