Bridge Types Overview

Overview

Bridges define how incoming calls on a DID are routed. Voipappz supports 8 bridge types, each designed for a different routing scenario.

Bridge Types at a Glance

Type	Description	Best For
Number	Forward to an external phone number	Simple call forwarding
Extension	Route to an internal extension/phone	Direct desk routing
Queue	Route to a call distribution queue	Call centers, support teams
IVR	Route to an interactive voice menu	"Press 1 for Sales" menus
Announcement	Play an audio message	After-hours, closures
Call Condition	Route based on time/caller rules	Business hours, VIP routing
VML	Route via a VML script	Custom routing logic
Bot	Route to an AI voice agent	Automated conversations

Choosing a Bridge Type

• Simple forwarding? → Number bridge
• Ring a specific phone? → Extension bridge
• Distribute calls across a team? → Queue bridge
• Let callers choose a department? → IVR bridge
• Route differently by time of day? → Call Condition bridge
• Play a message? → Announcement bridge
• Custom logic? → VML bridge
• AI-powered? → Bot bridge

Related Articles

• Number Bridge — Forward to Another Number
• Extension Bridge — Route to a Phone
• Queue Bridge — Route to Call Queue
• IVR Bridge — Route to Voice Menu