Portal Call Conditions Management

A Call Conditions is used to define availability times of the system's services. For example if we have a group of agents working Mon - Fri, from 9 am to 5 pm the system can accordingly play announcements and enable services when the service is available ("on") and enable a different service during "off" times.

The main screen lists the existing time groups. You can:

• Search for a specific time group
• Edit an existing time group (see below)
• Create a new time group (see below)
• Delete a time group - note that it must not be in use in order to delete it

Edit / New group

When a new call condition is created:

• Name - provide a meaningful name (i.e. office working hours)
• Resources - select the "+" and see below.
• Fallback Bridge - select bridge and name to go when none of the call conditions are unmet.

When editing the time group, only the work hours can be edited. if you need to change the days, use "new time group" (see below).

New time group

Edit the fields:

• Name - provide a meaningful name (i.e. mon-fri working hours)
• Time - select start and end times
• Week day - select individual "on" days (Mon, Tuesday ...)
• Month day, Month, Year - you may leave unselected as required
• Bridge - select bridge and name to go when none of the call conditions are met.
• Click "create".