Triggers

Triggers are a way to map between Events and Actions.

Since voipappz is an Event based system This will allow us to Automate processed in the sytem
Examples:

1. SMS - For when the call in Queue answered an SMS will be sent to their phone or an email is sent to their email.
2. Wellet Notifcation - When a Wallet Reach a Thresold of 90% we will trigger a notification to the Customer  
3. Web-hook  

Fields:

• Date Created - Date when the route was created
• Updated at - Date when it was last edited
• Enabled - is enabled or disabled
• Name - use a name
• Action - You should set the Action of the Trigger , we have Few Actions Types: 
  • Webhook
  • Template 
• Event -
• Action - the action to take place when recognizing the trigger
• Actions:

  • Clicking on the pencil (black) icon ->>> will open the editing page for this item.

  • Clicking on the duplicate (green) icon ->>> will open a new similar entry and a pop-up window to change fields.

  • Clicking the bars (yellow) icon ->>> will open the log for the item.

  • Clicking on the bin (red) icon ->>> will delete the item.

Creating a new trigger

To create a new trigger click the +New icon on the top right of the screen.

• Name - use a meaningful name
• Type - select ether "Call" or "Plan".
  • Queue - Events in CallCenter Queue (Incoming Call)
    • Start - When Call Entering the Queue
    • End 
  • Note: Those event will be triggered Regaledless if the Agents Has Answered/ Ringing  an
• User 
  • • Create- When a User is created
    • Incoming Call: user answer
    • Incoming Call : user ring
    • Incoming Call: user hangup
• Contact  
  • • • Outgoing: contact ringing
      • Outgoing: contact answer
      • Outgoing: contact hangup
      • Incoming: queue start
      • Incoming: queue end
      • IVR: entry
  • plan - for reaction to events such as 
    • Subscription: created
    • Subscription: terminated
    • Subscription: notify expired
    • Subscription: expired
    • User: create
• Action Type - user created action. Select one from the list:
  (note the items available for each type should be created prior to creating the trigger)
  • webhook - Allow us to Send a Webhook 
  • template - Send An email to Account Manager of the Resource 

Notes: to create a:

• webhook - main menu ->> settings ->> Webhooks
• rule - 
• template - main menu ->> settings ->> Templates
• vml - main menu ->> bridge ->> VMLs

click on Save to create/update your changes.

Example: to create an email that is sent when a user is created:

select Type: plan, Select event: User:create, Action Type: Template, Select Action: (from the list select the "user created" template).