Triggers Overview

Overview

Triggers are event-driven automations that execute actions when specific events occur in the system. Combined with webhooks, they enable powerful integrations with external services.

How Triggers Work

1. An event occurs (e.g., call completed, voicemail received)
2. The trigger evaluates its conditions
3. If conditions match, the trigger fires its actions (send webhook, execute VML, etc.)

Common Trigger Events

Event	Description
Call Completed	Fires when a call ends
Voicemail Received	Fires when a new voicemail is left
Queue Timeout	Fires when a caller waits too long in queue
Missed Call	Fires when a call goes unanswered

Webhook Configuration

Triggers can send HTTP webhooks to external URLs with event data. Configure:

• URL — The endpoint to receive the webhook
• Method — POST, GET, etc.
• Headers — Custom headers (authentication, content-type)
• Payload — Event data in JSON format

Related Articles

• What is a Workflow?
• Send Email Based on Triggers