Creating a New DID

Overview

Create a new DID to add a phone number to your system. Each DID requires a number, name, and bridge configuration to define how calls are routed.

Step-by-Step Guide

1. Navigate to DIDs in the sidebar
2. Click + Create
3. Enter the Name (display label)
4. Enter the Number (phone number in E.164 format, e.g., [phone])
5. Select the Bridge Type (how calls will be routed)
6. Configure the bridge destination based on the selected type
7. Click Save

Fields Reference

Field	Description	Required
Name	Display name for identification	Yes
Number	Phone number (E.164 format)	Yes
Bridge Type	Routing type (number, extension, IVR, queue, etc.)	Yes
Bridge	Specific destination (varies by bridge type)	Depends on type
Enabled	Whether the DID is active	No (default: true)
Meta	Additional metadata	No

Tips

• Use a descriptive name like "Main Office Line" or "Support Hotline"
• The number must be unique within your environment
• You can change the bridge type and destination after creation
• Create the DID first, then configure advanced bridge settings

Related Articles

• Bridge Types Overview
• Editing DID Settings