Logs - Calls

With Calls Screen we will get all the CDR (Call Detail Record) on the platform.

List of Calls , Which Can Be Filtered by Common Paramters like: Duration, Caller ID , Date and More..

 Call Upper Bar Functions:

1. Filter - Filter Box allow us t to select the filters widgets we want to apply on the Search 

2. Filter by Date - Allow us to Search by Date 

3. Download Logs - This will allow us to download the Report to CSV FILE

4. Visible Columns - This will allow us to Select the columns we want to see on the Log

5.  Refresh - Refresh the Results 

Call Log Details:

Status Table:

STATUS NAME
No Answer	Queue Call Not Answered
No Answer + <Number>	Queue Call Not After # Of Rings
Customer hangup	On Outgoing Call , Customer Hangup the Call (Rejected)
Agent Hangup	On Outgoing Call , Agent Hangup the Call (Rejected)
Timeout	On Queue Call , None Of the Agents was available to Answer The Call