Extension Groups

Overview

Extension Groups allow you to organize extensions into logical groups. Groups can be used for ring groups (ring all extensions in a group simultaneously) and organizational purposes.

How to Access

From the sidebar, click Extension Groups (under Extensions).

Use Cases

• Ring Group — Ring all phones in a department simultaneously
• Department Organization — Group extensions by team (Sales, Support, etc.)

Step-by-Step Guide

1. Navigate to Extension Groups
2. Click + Create
3. Enter a group Name
4. Add extensions to the group
5. Click Save

Related Articles

• Extensions Screen Walkthrough
• What is an Extension?