Live Calls Screen

Overview

The Live screen shows all active calls in real-time. Supervisors can monitor, listen in, whisper to agents, or barge into calls.

How to Access

From the sidebar, click Live.

What You See

• Active Calls List — All current calls with caller, destination, duration, and status
• Call Actions — Buttons for spy, whisper, and barge
• Real-Time Updates — List updates automatically as calls start and end

Call Actions

Action	Description
Spy (Listen)	Listen to the call silently — neither party hears you
Whisper	Speak to the agent only — the caller doesn't hear you
Barge	Join the call as a third party — both sides hear you

Tips

• Spy and barge require a registered extension or WebRTC dialer
• Use whisper for real-time coaching during difficult calls
• The live screen refreshes every few seconds automatically

Related Articles

• Spy & Barge Setup
• Dashboard Overview