Dashboard Overview

Overview

The Dashboard provides a real-time overview of your communications system. It displays key performance indicators (KPIs), call metrics, and system health at a glance.

How to Access

Click Dashboard in the sidebar. The dashboard is also the default screen after login.

Available Widgets

• Active Calls — Current number of live calls
• Calls Today — Total calls processed today
• Average Duration — Average call duration
• Answered vs. Missed — Call answer rate
• Queue Status — Active callers in queues
• Agent Status — Available, busy, and offline agents

Tips

• Data auto-refreshes — no need to reload the page
• Use the environment selector to view metrics for a specific environment
• Click on widgets to drill down to detailed reports

Related Articles

• Reports Screen Walkthrough
• Live Monitoring