What is a Bot?

Overview

A Bot is an AI-powered voice agent that can handle phone conversations autonomously. Built using the visual Flow Builder, bots can greet callers, answer questions, collect information, and route calls — all without human intervention.

Key Capabilities

• Natural Language Understanding — Understands what callers say in natural speech
• Text-to-Speech — Speaks responses in natural-sounding voices
• Visual Flow Builder — Design conversation flows with drag-and-drop
• Actions — Transfer calls, hang up, execute VML scripts, trigger webhooks
• Context-Aware — Maintains conversation context throughout the call

Use Cases

• Automated receptionist / virtual assistant
• FAQ handling and information lookup
• Appointment scheduling
• Lead qualification
• After-hours support
• Survey collection

Related Articles

• Bots Screen Walkthrough
• Flow Builder — Visual Editor Walkthrough
• Bot Bridge — Route to AI Voice Agent