Overview
Voipappz uses a 2-step OTP (One-Time Password) login process for enhanced security. After entering your email and password, you'll receive a verification code via email.
Step-by-Step Login
Step 1: Enter Credentials
- Open your Voipappz portal URL in a supported browser
- Enter your Email address
- Enter your Password
- Click Login
The system validates your credentials and sends a one-time verification code to your email.
Step 2: Enter OTP Code
- Check your email inbox for the verification code
- Enter the 6-digit OTP code in the verification field
- Click Verify
Upon successful verification, you're logged in and redirected to the dashboard.
Troubleshooting
| Issue | Solution |
|---|---|
| OTP code not received | Check your spam/junk folder. Wait 1-2 minutes for delivery. |
| OTP code expired | Click "Resend Code" to get a new one. |
| Account locked | After 5 failed attempts, your account is locked for 15 minutes. Wait and try again. |
| Forgot password | Contact your system administrator to reset your password. |
Security Notes
- OTP codes are valid for a limited time — enter them promptly
- Never share your OTP code with anyone
- 5 consecutive failed login attempts trigger a 15-minute lockout
- Each OTP code can only be used once
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