Platform Overview

Overview

Voipappz is a cloud-based PBX and communications platform that enables businesses to manage voice, messaging, and automation from a single admin portal. Built for multi-tenant environments, Voipappz gives service providers and enterprises full control over phone numbers, call routing, IVR menus, queues, extensions, and AI-powered voice agents.

Key Capabilities

• Cloud PBX — Full-featured private branch exchange with no on-premise hardware required
• Multi-Tenant Architecture — Manage multiple customers or departments from a single portal using Environments
• Number Management (DIDs) — Provision, configure, and route phone numbers with flexible bridge types
• Call Routing — IVR menus, call queues, time-based routing, caller ID matching, and more
• Voice AI (Bots) — Build AI-powered voice agents with a visual Flow Builder
• Automation — VML scripts, workflows, triggers, and webhooks
• Real-Time Monitoring — Live call dashboard, spy/whisper/barge, call recordings
• API-Driven — RESTful API for programmatic access to all platform features

Use Cases

• Call Centers — Set up ACD queues, skills-based routing, and agent monitoring
• Service Providers — White-label PBX platform for multiple customers
• SMB Phone Systems — Simple yet powerful phone system with IVR and voicemail
• AI Voice Agents — Automate customer interactions with intelligent voice bots
• Click-to-Call — Embed calling into web applications and CRMs

System Requirements

Requirement	Details
Browser	Chrome 90+, Firefox 88+, Edge 90+, Safari 14+
Internet	Stable broadband connection (minimum 1 Mbps per concurrent call)
Audio	Headset recommended for WebRTC dialer

Related Articles

• Logging in (2-step OTP authentication)
• Navigating the Admin Panel
• How a Call Flows Through the System