Routes – voipappz

Routes Module

The Routes module is used to configure all incoming and outgoing routes within the platform.

Example Use Case

For example, if an incoming call is received from Caller ID +12127773456 and is routed to the system from Caller ID 9739000000, we can define the action to bridge the call to a specific destination.

Additionally, we can set outgoing call rules and apply prefixes. This can be useful for features like "Spy and Barge" or Call Pickup.

Module Fields

Enabled – Indicates whether the route is enabled or disabled.
Type – The type of route, which can be one of the following:
- spy – Route that performs a spy and barge action. For example, to spy and barge on extension 1000, dial *9090 followed by the extension number.
- pickup_extension – Route to pick up a call from an extension. For example, if extension 9000 cannot answer, you can pick up the call by dialing *119000.
- pickup_group – Similar to the above, but allows you to pick up calls from a group call (e.g., a queue).
- follow_me_extension – Route that enables a Follow Me feature from an extension to an external number.
- follow_me_extension_disable – Disables the above "Follow Me" route.
- destination_replace – Allows the modification of a call's prefix or suffix. For example, adding an international prefix to every outbound call.
- caller_id_replace – Allows the replacement of the caller ID.
- bridge – A route that bridges the call to a specified bridge type (e.g., extension, queue, IVR).
Name – A meaningful name for the route.
Src (Source) – The source caller ID. Use ".*" for all caller IDs.
DST (Destination) – The destination caller ID. Use ".*" for all caller IDs.
Bridge – The bridge type to use. This can be an extension, queue, IVR, announcement, number, call conditions, voicemail, fax, conference, etc.
Environment – The environment associated with the customer.

Route Actions

Edit – Clicking the pencil (black) icon opens the editing page for the route.
Duplicate – Clicking the duplicate (green) icon creates a similar route entry with a pop-up window to modify the fields.
View Logs – Clicking the bars (yellow) icon opens the log for the route.
Delete – Clicking the bin (red) icon deletes the route.

Creating a New Route

To create a new route:

Click the +New icon to open the route creation screen.
Make sure to test the route after creation to ensure it works as expected.

API Documentation

To create or modify a route, please refer to the API documentation:
API Documentation – Routes Creation